How to delete your Staminity account

There are two ways to delete an account: from inside the app, which is the main one, and by e-mail, for people who have already removed the app from their phone.

In the app and on the website

1. Open Settings.
2. Scroll to the bottom of the page, to the last section, Account. Do not confuse it with the card with your account e-mail in the Profile section — that is where the password is changed.
3. Tap Delete account.
4. Read what will be deleted and which connections will be broken. The list is built from your own account: your workouts, plans, competitions, measurements and zones; your coach; your athletes; the clubs you belong to and the clubs you manage; the subscription.
5. Tap Continue, type the phrase DELETE ACCOUNT by hand and tap Delete account permanently.

The phrase has to be typed — it cannot be pasted from the clipboard. That is deliberate: deletion cannot be undone, and a spare second here costs less than an account lost by accident. Upper or lower case and extra spaces do not matter. The password is not asked for.

By e-mail

If the app is already gone from your device, write to support@staminity.com from the address the account is registered to. Put “Delete Staminity account” in the subject line.

Send e-mail

What happens right after deletion

Deletion is immediate and irreversible. There is no delayed deletion and no cancellation window: once confirmed, neither you nor support can restore the account or its data.

The app signs you out and opens the start page with a message that the account has been deleted. Your subscription ends.

If the deletion fails, the app says so and suggests trying again later or writing to support.

What happens to your connections

• The link with your coach is broken. They will no longer see your workouts.
• If you are a coach, your athletes are left without one. Their own accounts and their data are not affected.
• If you belong to a club, your membership there ends.
• A club you manage is dissolved, along with its membership. The members keep their accounts — it is the club that is dissolved.

The app warns you about all of this before you confirm, and names the coach and the clubs involved.

What is deleted

1) Contact information (name, surname, e-mail, password);

2) Additional information from the user account: photo, contacts, social-network handles, country and city, “about me”, sports, sex, date of birth, height and weight, anaerobic threshold and training-zone boundaries;

3) Training data:

• planned and actual activities;
• events, measurements, competitions;
• season plans;
• activity templates and activity categories;
• training plans used in your own training and that of users connected to you;
• training plans published to the Training Plan Store;
• other data covered by the application's functionality.

What is not deleted

Training plans other people bought from you stay with them. They have been paid for and belong to the buyers; deleting your account does not revoke them. Your plans are, however, withdrawn from sale in the Store.