Frequently asked questions
Answers to the questions people most often ask support. Each one leads to the help article where everything is described in detail. Did not find an answer - ask a question.
Activity upload
Activities from the watch do not appear in Staminity. Check that Garmin Connect or Intervals.icu is turned on in “Settings” - “Synchronisation settings”. → How to upload completed activities
The activity is in Intervals.icu but not in Staminity. If it came to Intervals.icu from Strava, it cannot be uploaded: Strava does not allow passing its data to other services. Connect your watch manufacturer to Intervals.icu directly. → Upload from intervals.icu
How to connect an Apple Watch. Through the Intervals.icu Companion app. → Apple devices
The activity was matched with the wrong plan. Split the actual data and drag it onto the right plan. → Merge a completed activity with a planned one
Time in zones is not calculated. Check that the LT and the limits of all zones are set. → Training zones and LT
Tariffs and payment
What the tariffs include. → Tariff plans
How to enable, extend or disable a tariff. → Enable, extend, disable
Where the bills are and how to pay them. → Bills, Payment by tariffs
Coach and club
How to connect to a coach or a club. → How to connect to a coach and a club
How a coach connects athletes. → Connection by the coach
How to assign a coach to athletes in a club. The club manager does it. → Assigning coaches
The coach does not see the athlete's activities. Working with athletes requires the “Coach” tariff. → “Coach” tariff
Sign-in and account
The registration confirmation email does not come. Check the spam folder. → Sign up
How to delete the account. → Delete account
Phone and notifications
How to work from a smartphone. → Apps for iPhone and Android
Notifications do not come to the phone. Check that notifications are not blocked in the phone settings and are turned on in the Staminity settings. → Push notifications
Ask a question
If there is no answer here, write to support right from the app: click your avatar in the top right corner and choose “Ask questions”. Your name and email are filled in from the profile; set the subject, describe the question and click “Send”.